How does all this work exactly?

Great question! We encourage you to check out our How It Works page for more information.

How does the direct messaging system work?

Users are able to message each other without leaving the site — through live direct messages. This is especially useful in Listing pages, where someone starts a conversation with the Listing owner immediately through the new “Direct Message” quick action.

Can we contact you?

Absolutely! You can use the email icon on this page, to pull up our contact form or just send us an email.

Do you have a Referral Program?

Yes, we do! Contact us for more details.

What payment methods do you accept?

We use Stripe’s secure payment system, which allows us to accept credit cards.

Can I change my current subscription?

Absolutely! This can be done by going to the Subscriptions tab under your account page and clicking the Change Your Plan button.

How do I cancel my subscription?

This can be done by going to the Subscriptions tab under your account page and clicking the Cancel button.

Do you offer refunds?

No! Please have a look at our Legal page for more information.

How do I access my account info?

Once logged in, please visit your Dashboard.

How do the reviews work?

Users that are logged into the platform, can leave reviews on Listing pages to help others make better-informed decisions. 

As part of the reviews, users can upload images, give star-based ratings on individual areas of experience, as well as give an overall star-based rating.

Do Listings expire?

Your Listings are tied to a subscription, so as long as your Listing subscription is active, the LIstings tied to that subscription will be as well.

How do Listings get prioritized?

Listings that are Promoted will appear above all other Listings, regardless of the subscription level.

After that, Listings that are part of a Premium subscription (i.e. Featured) will appear above Standard and Basic Listings, assuming everything else is equal (ratings, published date, etc.).

Rounding out the bottom are Standard subscription Listings and then Basic.

Where can I find your privacy policy?

Please visit our Legal page.